How do I sign up for Compipet?
In the menu bar on the left the customer will find the option to enter or register in the COMPIPET online store. The client must add their personal data. If the customer does not want to register, they have the option of making the purchase as a guest.
How can I make a request?
The customer must choose the desired products and add them to the cart with the button "Add to cart" and to finalize the purchase by clicking on "Process order" if the order is complete. If the customer is not registered, they must do so at this time. Yes On the contrary, you are already registered, you just have to enter your username and password and you will go back to confirming your purchase. The next step is to choose the shipping method you want, accept the general conditions of sale. Choose the payment method which is preferred and click on "I confirm my order" if you have chosen the payment by bank transfer or enter the bank card details if you have chosen the card payment. Make the payment. If the card payment is authorized , the customer will see the confirmation of his purchase and we will automatically send him an e-mail to his e-mail address with the information of his order. If the payment by bank transfer is chosen, the customer will be informed nte on the amount of the order, owner of the account, data of the account and concept to fill in when making the bank transfer.
What currency do I pay with?
The prices and offers presented on the COMPIPET website include VAT (Value Added Tax) and are only valid for orders placed online through the COMPIPET website.
The price are Euros.
What payment options do I have?
To pay the order the customer can use the following credit or debit cards: Visa, MasterCard or Maestro. The charge will be made after order confirmation and through the REDSYS payment gateway.
You can also choose to pay by bank transfer.
Where and when are deliveries made?
Deliveries are made Monday through Friday. No deliveries are made on weekends or holidays (whether local, autonomous community or national). Orders can only be delivered to private urban residences or to offices or premises. To facilitate deliveries, customers are asked to use their work addresses or other addresses where there is someone who can receive the merchandise.
How many days does my order take?
Orders are typically delivered within 2 to 5 business days. As a general rule, the delivery deadline is met and, although COMPIPET cannot guarantee punctuality (since the delivery service is carried out by a courier company contracted for this purpose), all orders are delivered within a period of 30 days after the date of confirmation of receipt of the order, maximum.
The Customer must verify the status of the merchandise upon receipt. If the packaging is damaged, the Customer must not accept the delivery. In the event that no communication of rejection of the products has been received within 7 calendar days of delivery, COMPIPET will consider that the customer has accepted it.
How many days does my order take?
Orders are typically delivered within 2 to 5 business days. As a general rule, the delivery deadline is met and, although COMPIPET cannot guarantee punctuality (since the delivery service is carried out by a courier company contracted for this purpose), all orders are delivered within a period of 30 days after the date of confirmation of receipt of the order, maximum. How many days do I have to return my order if the packaging is damaged? The Customer must verify the status of the merchandise upon receipt. If the packaging is damaged, the Customer must not accept the delivery. In the event that no communication of rejection of the products has been received within 7 calendar days of delivery, COMPIPET will consider that the customer has accepted it.
Can I buy without shipping costs?
Shipping costs apply to each order. Orders are placed at a cost of € 9.99 for the Balearic Islands, with free shipping if the amount exceeds € 150 including taxes. All store items will be shipped except for the BARF diet, COOKED food and CAKES.
The cost of transport is € 2.99 for the peninsula. Shipping will be free for purchases over € 59 (total purchase amount including VAT)
Are there shipments outside mainland Spain?
Yes, Baleares Island. No shipments are made to the Canary Islands, Ceuta and Melilla.
How many days do I have if the products in my order are defective?
The customer has the right to return defective or non-conforming products. The customer has 7 days from the moment of delivery to detect the defect or non-conformity of the product and to inform COMPIPET about it. You must inform by sending an email to firstname.lastname@example.org or and detailing the defect of the product, indicating the product reference and attaching detailed images of the defect. If the product is actually found to be defective, it will take one of the following two actions (never both):
1.- It will refund the value of said product within a maximum of thirty (30) days from the receipt of the customer's defective product communication email. Shipping costs will only be reimbursed in the event that all products ordered by the customer in the same order are considered defective.
2.- It will send a new product to the client equal to the one that has been claimed as defective at no cost to the client in a maximum of thirty (30) days.
How long do I have to return my order?
If the customer is not satisfied with the products purchased, for whatever reason, they have 30 calendar days from the date of delivery to return the product without giving any explanation. The customer can return the purchased product, provided that the product packaging is intact and its content has not been used.
The Customer must return the product and bear the return shipping costs. Products must be returned in their original packaging and labels together with the relevant return note. Only one return can be processed for each order. The pertinent inspection of the returned merchandise will be carried out and the customer will be reimbursed the price of the product within a maximum of thirty (30) days after receiving the notification of the return of the product.
The customer must also bear the return costs. In the case of making the return of a promotional product linked to quantities (3x2, second unit at half price, etc.) the promotion will be canceled and the discounted products will be billed at the full price.
When and how is the refund made?
The refund will be made in the original form of payment.
No refund will be made until you receive the product reason for the refund and verify its conditions; Once the conditions of the product have been verified, the customer will receive a refund with the relevant amount within a maximum of thirty (30) days after receipt of the product, reason for the refund. Shipping costs will only be reimbursed in the event that all products ordered by the customer in the same order are considered defective.
Can I make a product change?
Products cannot be exchanged. To obtain another product, the customer must place a new order through the COMPIPET website.