Return policy

RETURNS

Return of defective products

The customer has the right to return defective or non-conforming products. The customer has 7 days from the time of delivery to detect the defect or non-conformity of the product and to inform Pet Snack Company, S.L. about it. You must inform Pet Snack Company, S.L. by sending an email to info@compipet.com or detailing the product defect, indicating the product reference and attaching detailed images of the defect.

If Pet Snack Company, S.L. considers that the product is really defective, it will perform one of the following two actions (never both):

1.- It will reimburse the value of said product in a maximum of thirty (30) days from the reception by Pet Snack Company, S.L. of the customer's defective product communication email. The shipping costs will only be reimbursed in the event that all the products requested by the client in the same order are considered defective.

2.- He will send a new product to the customer equal to the one he has claimed as defective at no cost to the customer in a maximum of thirty (30) days.

Return of products for any reason (Right of revocation)

If the customer is not satisfied with the products purchased, for whatever reason, he has 30 calendar days from the date of delivery to return the product without giving any explanation. The customer can return the purchased product, provided that the product packaging is intact and its content has not been used.

The Customer must return the product and bear the shipping costs for return. Products must be returned in their original packaging and labels along with the relevant return note. For each order, only one return can be processed. Pet Snack Company, S.L. will carry out the pertinent inspection of the returned merchandise. Pet Snack Company, S.L. will refund the customer the price of the product in a maximum of thirty (30) days after receiving the notification of return of the product. The customer must also bear the costs of return.

In case of returning a promotional product linked to quantities (3x2, second unit at half price, etc.), the promotion will be canceled and the discounted products will be invoiced at the full price.

Product change

Products cannot be changed. To obtain another product, the customer must place a new order through the COMPIPET website.

The refund will be made in the original form of payment.

Pet Snack Company, S.L. You will not make a refund until you receive the product that is the reason for the refund and verify its conditions; Once the conditions of the product have been verified, the client will receive a refund with the relevant amount within a maximum of thirty (30) days after receipt of the product for the refund. The shipping costs will only be reimbursed in the event that all the products requested by the client in the same order are considered defective.

VALIDITY OF OFFERS ("PROMOTIONAL OFFERS")

Promotional offers displayed on the COMPIPET website are only valid as long as they appear on the website, unless otherwise specified therein.

RESPONSIBILITY

These conditions of sale establish all the obligations and responsibilities of Pet Snack Company, S.L. regarding the supply of products. There are no guarantees, conditions or other terms that are binding on Pet Snack Company, S.L., except those expressly mentioned in the conditions of sale.

Nothing contained in these Terms of Sale limits or excludes the responsibility of Pet Snack Company, S.L. against (I) death or personal injury caused by the negligence of Pet Snack Company, SL, (II) fraud, (III) any breach of obligations implied by current national laws or (IV) any liability that does not may be excluded by law.

Purchases made through the COMPIPET website and under these conditions of sale are subject to Spanish law.

COMPETENT JURISDICTION

Any dispute or discrepancy arising from the application or interpretation of the conditions of sale, as well as the contracts it incorporates, will be resolved in the courts of Alicante, Spain, which will have exclusive jurisdiction over any other jurisdiction. However, if the client enjoys consumer status according to the Spanish Law for the defense of consumers and users, the competent courts will be those of the consumer's place of residence in Spain.

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